General Policies

Sales Policy

• Prices : All prices subject to change without notice.
• Payment Terms : Payment terms are net 10th , following month. This is strictly enforced.
• Limited Warranty Policy - Terms and Conditions

  • Parts sold are warranted to be free of defects in workmanship and material for a period of 12 months from date of installation or 15,000 km, whichever occurs first and will be credited or exchanged free of charge provided that the warranty is accepted
  • Warranty forms are available from any Altrom branch. This form must be submitted with every alleged defective part.
  • This warranty does not cover:
    • Parts fitted to vehicles other than what they are originally intended for.
    • Parts fitted to vehicles that have been modified from original factory specification.
    • Parts which have been installed on vehicles used for commercial or any motorsport activity.
    • Electrical Items.
  • Liability does not include labour charges, incidental or consequential damages. Obligations under this warranty and any other expressed or implied warranties including the implied warranty of merchantability and fitness for a particular purpose shall expire 12 months after installation date.
• Returns
  • All returns must be sent prepaid. All returns must be in resalable condition, and accompanied by a copy of the original invoice.
  • Any goods returned requiring repackaging will be subject to 15% reboxing charge.
  • Parts shipped in sealed containers are not acceptable for return if seal is broken.
  • Goods returned within 14 days of purchase may be credited free of penalty.
  • Goods returned between 14 and 30 days from date of invoice will be subject to an automatic 20% restocking charge.
  • Returns are not accepted beyond 30 days from the date of the invoice.
  • There are no returns on electrical items.
  • Certain items are no longer returnable, due to lack of demand, and may be discontinued without notice.
  • A credit will be issued for an accepted return. We do not issue refunds.
• Damaged or lost shipments: Altrom will not be responsible for any damage sustained to goods while in transit. Any claims for missing goods must be lodged within 5 days of receipt of shipment.
• Shipping: Orders over minimum freight value can be shipped prepaid by carrier of our choice. All others are shipped freight "collect"
• Errors and omissions: Altrom catalogues are prepared with the utmost care from information researched from the most reliable sources. We would appreciate being advised of any inaccuracies that may come to your attention. We do not assume responsibility for any errors in the information in these publications.

• ALL GOODS REMAIN PROPERTY OF ALTROM CANADA CORP. UNTIL PAID IN FULL.

• Altrom Group's website may contain links to other websites. We make every effort to only link to websites that share our high standards of decency, fairness, and integrity. We try our best to ensure that these links are safe for everyone, but the privacy and data collection practices on any linked website are entirely separate from Altrom Group and are not covered by this Privacy Policy. Other websites may also link to the Altrom Group website without our knowledge or consent. Altrom Group has no responsibility for the content, policies or actions of these websites.
• Every attempt is made to provide up-to-date, accurate information on this website. However we can accept no responsibility for any loss, injury or inconvenience sustained through use of this information. We encourage you to verify details considered critical with relevant sources.
• Our policy is that no personal information will be collected about you unless you choose to provide it and that any personal information which you provide us will be safeguarded to the best of our ability and not shared with others for any reason. By providing such personal information to Altrom Group you are agreeing to these terms and also accept that from time to time we may use such records to inform you of special notices, offers or promotions made exclusively by Altrom Group and any of its subsidiaries. We may disclose a customer's personal information to a public authority or agent of a public authority, if in the reasonable judgment of Altrom Group, it appears that there is imminent danger to life or property which could be avoided or minimized by the disclosure of the information.
• If you do not wish to receive such information from Altrom Group we will be happy to remove your information from our database at your request. To make such a request, please email privacy@altrom.com. Altrom Group reserves the right to change the information, features, products, policies, promotions, disclosures, and disclaimers at any time.
• The Altrom Group Privacy Policy described in this site is subject to the provisions of all applicable legislation and regulations.

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